Convenience store robbery worries late-night retail store operators.
- Will bad cash handling attract robbers to your store?
- Does poor cash handling contribute to employee theft?
- What cash handling best practices will prevent robbery?
- What tools prevent convenience store robbery and manage cash?
- Options to safely manage convenience store bank deposits?
Podcast Time Stamps
[01:16] – Introduce Convenience Store Decisions writer Pat Pape.
[01:37] – Correlation: cash handling and convenience store robbery.
[02:15] – Best practice for managing cash in convenience stores.
[05:00] – Convenience store robbery is a selection process.
[07:00] – Policy: Never accept bills larger than $20 or break large bills.
[08:00] – Immediately drop all $20 or larger bills in view of the customer.
[11:00] – No c-store should cash large checks as a business practice.
[17:18] – Prevent convenience store robbery invest in a cash controller.
[22:30] – Thoughts about moving cash between registers and backroom.
[27:50] – How, were, and when to safely manage bank deposits.
[32:30] – Other convenience story robbery prevention techniques.
Convenience Store Robbery Prevention
I was contacted by Pat Pape. She is a writer for C-Store Decisions Magazine. She asked tough questions about cash handling and its effect on convenience store robbery:
- Is there a correlation between cash handling and convenience store robbery?
- What are some examples of how bad cash handling contributes to convenience store robbery?
- What are some examples of best practices for cash handling procedures?
- How should a retailer go about training and enforcing cash handling procedures?
- Are there other convenience robbery prevention techniques that should be combined with good cash handling?
Steps to Better Cash Handling
- Make a commitment to convenience store robbery prevention.
- Learn ways to operate with the least amount of available cash.
- Set high standards for accuracy and cash accountability.
- Hire cashiers that have necessary cash handling skills.
- Train cashiers to adhere to a maximum drawer-cash limit.
- Use a timed-access cash controller with a drop safe.
- Drop $20 bills immediately in the presence of the customer.
- Use the cash controller time-delay vend system to make the change.
- Drop extra cash in numbered envelopes in $20 increments.
- Train cashiers to record drops by number for fast accounting.
- Make one or more daily bank deposits to remove cash from stores.
- Don’t get a reputation for cashing paychecks…it’s too risky.
Links to Things Mentioned in this Episode
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