Convenience Store Robbery Cash Handling for Employee Safety & Theft

Poor Cash Control can Attract C-Store Robbers

• I was interviewed by Pat Pape from C-Store Decisions Magazine. 

Podcast Time Stamps:

[01:16] – Introduce Convenience Store Decisions writer Pat Pape.
[01:37] – Correlation: cash handling and convenience store robbery.
[02:15] – Best practice for managing cash in convenience stores.
[05:00] – Convenience store robbery is a selection process.
[07:00] – Policy: Never accept bills larger than $20 or break large bills.
[08:00] – Immediately drop all $20 or larger bills in view of the customer.
[11:00] – No c-store should cash large checks as a business practice.
[17:18] – Prevent convenience store robbery invest in a cash controller.
[22:30] – Thoughts about moving cash between registers and backroom.
[27:50] – How, were, and when to safely manage bank deposits.
[32:30] – Other convenience store robbery prevention techniques.

Convenience Store Robbery Prevention

Paty Pape asked tough questions about cash handling and its effect on convenience store robbery:

1. Is there a correlation between cash handling and convenience store robbery?
2. What are some examples of how bad cash handling contributes to convenience store robbery?
3. What are some examples of best practices for cash handling procedures?
4. How should a retailer go about training and enforcing cash handling procedures?
5. Are there other convenience robbery prevention techniques that should be combined with good cash handling?

Unsecured coin storage is bad cash handling

Steps to Better Cash Handling

• Make a commitment to convenience store robbery prevention.
• Learn ways to operate with the least amount of available cash.
• Set high standards for accuracy and cash accountability.
• Hire cashiers that have the necessary cash-handling skills.
• Train cashiers to adhere to a maximum drawer-cash limit.
• Use a timed-access cash controller with a drop safe.
• Drop $20 bills immediately in the presence of the customer.
• Use the cash controller time-delay vend system to make the change.
• Drop extra cash in numbered envelopes in $20 increments.
• Train cashiers to record drops by number for fast accounting.
• Make one or more daily bank deposits to remove cash from stores.
• Don’t get a reputation for cashing paychecks…it’s too risky.

Convenience Store Robbery Prevention Signage

Links to Things Mentioned in this Episode

• C-Stores Decisions Magazine
• Tidel Cash Management Systems

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